Vern, I can only venture to guess that she did not properly convey her message through written format. Also know that not so long ago if a person had not finalized your claim within 14 days of your return, I gladly recovered those funds because they had been clearly advised of the time requisite, all they had to do is submit their claim within 2 weeks. However these days, although the books still read that recovery is to occur within 14 days, the kinder gentler military does not condone it. Rather we are now expected to them emails reminding them, granting them additional time, calling them etc etc All this time wasted chasing someone down when a quick recovery solved the issue. Not to mention that once they had the monies recovered once, oddly enough those folks were never late with their claims after. But I reminisce in the good ol’ Fin Clk days.
Recceguy & Roy, the vast amounts of information these days and in the way it is all disseminated truly hinders anyone’s ability to know the
RMS field in great depth and exactitude. Only through the sharing of our knowledge can we hope to present accurate and timely advice. I too welcome your input which allows me to broaden my field.
Nfld Sapper said:
also we got a whole new crew in the OR so that might have something to do with it.
Also consider that ClaimsX Web is a new application just recently launched with Clerks all but left to themselves to figure out. Those combined can be conducive to longer wait times.
The intial intent with the advent of ClaimsX was for members/claimants to raise their own claim prior to sending to be Section 32’d, and upon return to complete the claim prior to sending for Section 34. That was (and based on George’s post still is) the intent behind ClaimsX, however that has simply not been the practice in area I have ever seen or heard of. The primary duty remains with the clerk with the exception of some Executive/Admin Assistants to the upper echelons for the most part. But, before the complete devolution of this occurs, much work remains to be done on the ClaimsX Web to ensure it is “fool proof” (or realistically as much as possible) as without it wall fall back to the clerks.
HFXCrow said:
I wonder if there is a National Policy on this, or just units SOP's?
In fact, yes it is National Policy and not a unit SOP (sorry Aviator) The intent (one of them anyways) for the AMEX DTC (not to be confused with the GTC which you may also have Aviator) was to allow individuals the flexibility to travel without the requirement for any advances. The end goal being to reduce the amount of advances which in turn severely affect a Cashier’s WCF, reducing its capability by tying up excessively large sums in Cash Vouchers. Bean counter talk aside – advances were and still are a very large liability for the CF. Through the use of the AMEX DTC (ITC was its predecessor) advances would no longer be issued reducing the liability not to mention reducing costs is some aspects – such as insurance on Rental Vehicle covered by AMEX.
The long and short of it is that pers who hold and AMEX DTC are not supposed to be issued advances unless it is for the purpose of paying off their bill due to a claim not being finalized in due time. FAM 1016-7-3 Para 30 refers.
To get back on the initial topic, as many have mentioned contact your OR (or whomever you submitted your claim to) to see if anything was missing. If not then they can query through the chain as to the status of claim. However individual circumstances by ASU’s/CFB’s, Wing’s etc can also curtail the length of time your claim takes to be finalized. Despite any references which can be quoted, some bases across Canada are as far as 6 weeks (some more) in the finalization of claims. Many reasons exist for these delays but I however do not agree that it be deemed acceptable. Ignorance is no excuse, the same applies to professional incompetence (harsh maybe but justified based on what I have witnessed in recent years).
Now that I am getting carpal tunnel, I think it is time for my morning coffee. Hoping this has helped any.