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VAC wait times

Firebird

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meni0n said:
Good luck, I'm at 74 weeks and it doesn't seem like it will be done this year.

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I am at 86 weeks and can't get a straight answer from VAC on why it is taking so long.
 
S

stellarpanther

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I was told  by the manager of adjudications at VAC a year or so ago that what people don't realize when comparing how long their application took vs someone else is that they have different sections within the adjudication unit with different processing times.  Depending on the injury it will be decided on much faster.  Hearing and mental health claims are ones that typically move faster than someone with a knee or back injury for example.  Unfortunately the call centre people who answer the phones don't really have much information and really are not supposed to say much.  They often say too much and frustrate people more because they give out wrong information.  I just had a claim finalize a few weeks ago and was told the day before by the call centre people that it would be a few months still at least.  I received an email the next day that the status was changed, I logged in and it was complete and approved.  I requested and received the form electronically to elect a lump sum and received that a few days later.  The money was in my account about a week later.
 

PuckChaser

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Which is funny, because someone's knee or back will typically (but not always) have a traumatic event that's easily related to military service so should be a rubber stamp approval. The problem isn't with different sections of the adjudication unit, its how that adjudication unit fundamentally operates with a culture of insurance company denials. Especially since the standard for decisions is supposed to be at 26 weeks and even expedited claims are taking longer than that...
 

Howie1

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Yup working on 73 Weeks here. Initial application was Oct 2018 and of course they lost the paperwork so resubmitted by the Doc in March 2019 to get to stage 3. By the time its done it's looking like 2+ years from initial application to get that denial. Then another couple of years for the review etc...
 

Firebird

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I submitted in Aug 2016. VAC Suspended my application and I had to resubmit. Resubmitted March 2018 and Step 3 Nov 2018. 86 weeks later and still waiting. All of this and I had a doctor diagnosis and VAC had already acknowledged from a previous application that it is Svc related.
 

Firebird

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So after 87 weeks at Step 3 my Disability Application was Suspended. This the second time that my application was suspended as I originally submitted in October 2016 and it was Suspended. I was told to resubmit and did so in March 2018. When I called them today to find out why my application was suspended they told me they did not have enough medical information. All throughout this process they have never once contacted me for more information. During Step 2 the contacted my doctor to confirm diagnosis and then my application proceeded to Step 3 which is supposed to mean they have all the information. It then took 87 weeks for at Step 3 , Decision Level, for them to determine they did not have enough information and instead of contacting me or my doctor they suspend my application.
Could there be a more useless organization than Veteran Affairs Canada.
 

meni0n

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Firebird said:
So after 87 weeks at Step 3 my Disability Application was Suspended. This the second time that my application was suspended as I originally submitted in October 2016 and it was Suspended. I was told to resubmit and did so in March 2018. When I called them today to find out why my application was suspended they told me they did not have enough medical information. All throughout this process they have never once contacted me for more information. During Step 2 the contacted my doctor to confirm diagnosis and then my application proceeded to Step 3 which is supposed to mean they have all the information. It then took 87 weeks for at Step 3 , Decision Level, for them to determine they did not have enough information and instead of contacting me or my doctor they suspend my application.
Could there be a more useless organization than Veteran Affairs Canada.
Did your doctor fill out one of their forms?

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Firebird

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Yes my doctor completed their forms. A VAC Benefit Officer even sent me a secure message on My VAC ACCOUNT indicating she had contacted my doctor and confirmed the diagnosis and that my file was proceeding to decision level Step 3.
 

meni0n

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Firebird said:
Yes my doctor completed their forms. A VAC Benefit Officer even sent me a secure message on My VAC ACCOUNT indicating she had contacted my doctor and confirmed the diagnosis and that my file was proceeding to decision level Step 3.
Makes no sense then. Maybe they lost the paperwork? Next time get a copy of the forms your doc filled out and upload them on myVac just in case

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Firebird

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From the explanation from VAC they did not lose the paperwork. The Medical Consult doctor from VAC did agree that there is a medical condition but did not agree with my Doctors diagnosis. I now have to go back to my doctor and have him refer me to a specialist to confirm diagnosis. I am really sure my doctor is going to be happy to have to explain himself to Veteran Affairs whose doctor remains anonymous. I am probably looking at another 2 years before they make a decision.
 

Rifleman62

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If it really is a VAC MD who was consulted. Do you know for sure it was a VAC MD or are you assuming?
 

doomed_78

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can anyone help me apply for caregiver benefit? i am DEC. I was previously denied but I'm hoping so.eo
 

TCM621

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Did anyone else notice they quietly removed the wait time estimate tool? I wonder why?
 

Jarnhamar

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doomed_78 said:
can anyone help me apply for caregiver benefit? i am DEC. I was previously denied but I'm hoping so.eo

Has anyone PM'ed you to help?
 

TCM621

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Seaward said:
Not easy to find now and the times are increasing dramatically.

As of the end of FY 19/20 they had a back log of more than 22 thousand completed cases as per this source

https://www.veterans.gc.ca/eng/about-vac/news-media/media-kits/dis-ben-process-summary-report

 

Firebird

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The letter from VAC specifically says that the Doctor consulted by VAC did not agree with the diagnosis provided by my doctor.
 

Jarnhamar

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I may have been a bit overzealous in suggesting VAC wasn't doing too bad.

Guy I know filled out a consent form and months later had it returned, suggesting he forgot to sign and date it.

Second attempt he filled out a consent form WITH a VAC representative, who checked the form over form for him and then submitted it for him.

5 months later he gets a letter from VAC saying he didn't fill it out right (missing name, date and signature) and needs to submit it again.

I'm not sure what the hell is going on at VAC but if they're returning forms that their own representatives are approving and submitting then it seems like the problem isn't the people filling the forms out.

 
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