- Reaction score
There is also the restarting of the 16-week clock. If documents are missing or further required to complete your claim, such as a medical opinion, clock stops, restarts once doc received.
BinRat55 said:In speaking with VAC earlier this afternoon, I received some clarification (clearer to ME at least...) - It's not 16 weeks from the time they receive your application nor is it 16 weeks from the time you enter in step 2. Only when you reach step 3 does the 16 weeks start ticking. And even then, it's much like soccer penalty time - they can run over as long as they have to based on the time wasted previously debating.
Step 1 and 2 - limitless (10 - 24 weeks is the "norm")
Step 3 - 16 weeks (maybe, depending, perchance, perhaps...)
16 weeks from April 27 was yesterday and I just entered step 3.All your supporting documentation was received on April 27, 2015. You should expect a decision letter within 16 weeks of this date.
Tcm621 said:This is what it says on MY VAC regarding my claim:16 weeks from April 27 was yesterday and I just entered step 3.
Not just you. Confuse and conquer.BinRat55 said:So if I were a bettin man and could do math (putting two and 2 together : ) you would come out at 32 weeks - 16 weeks from step 3... plus your 16 weeks from Apr 27.
Is it just me, or is anyone else getting major conflicting information from everywhere? Depending on who you speak to at VAC it could 16 weeks, 24ish weeks, a year and a bit...
The service standard for processing new claims is sixteen
(16) weeks as of April 27, 2015[This is the date I had all my docs in] Standard processing
time has been exceeded in your case, a message will be sent to
our Head Office to this effect. A
wings1 said:I am at 40 weeks right now and not expecting to hear anything until the end of sept which brings me to 52 weeks . 16 weeks to 24 weeks is a joke
ueo said:Submitted late November last. Adjudicated and approved in May this year.
Towards_the_gap said:Applied 10 April for a MH claim....Was told 16 weeks from 17 April for a decision - last friday in other words...Monday send a secure message asking for an update, find that my profile has been updated saying that the application is at Step 3, and that as it is over 16 weeks I should expect a decision letter shortly. Get a secure message telling me it's at head office for another month when they expect to give me an answer....
Ombudsman contacted today, will let you know how it pans out.