Author Topic: Phoenix Pay System - crap's Horrible  (Read 72373 times)

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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #225 on: April 02, 2019, 21:03:22 »
I was told today, in writing, that I will be receiving my missing acting superintendent's pay from almost three years on May 1st.  So, if I disappear from Army.ca in May it's because the fix failed and the hydro and internet ain't getting paid no more.

But did they say May 1st of which year?

#Loopholes
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Offline Humphrey Bogart

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Re: Phoenix Pay System - crap's Horrible
« Reply #226 on: April 02, 2019, 21:05:17 »
I don't know how you guys do it everyday, honestly.

I would have quit long ago and gone elsewhere.  Phoenix is an absolutely unacceptable debacle. 


Offline JesseWZ

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Re: Phoenix Pay System - crap's Horrible
« Reply #227 on: April 02, 2019, 23:53:27 »
I don't know how you guys do it everyday, honestly.

I would have quit long ago and gone elsewhere.  Phoenix is an absolutely unacceptable debacle.

 :ditto: times a thousand.

I can only assume the unions have something in the works, because I'm utterly flabbergasted there aren't massive walk outs every single day. I'm sorry, I'm not being paid, I don't work. You want to fire me for not showing up to work? I'll take it to arbitration... good luck explaining to a judge that you fired me because I didn't want to work for negative money.
I will be seen and not heard... I will be seen and not heard... I will be seen and not heard...

Offline Dimsum

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Re: Phoenix Pay System - crap's Horrible
« Reply #228 on: April 03, 2019, 00:17:13 »
I was told today, in writing, that I will be receiving my missing acting superintendent's pay from almost three years on May 1st.  So, if I disappear from Army.ca in May it's because the fix failed and the hydro and internet ain't getting paid no more.

Wait...you haven't been paid in 3 years?  Am I reading that right?!
Philip II of Macedon to Spartans (346 BC):  "You are advised to submit without further delay, for if I bring my army into your land, I will destroy your farms, slay your people, and raze your city."

Reply:  "If."

Offline daftandbarmy

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Re: Phoenix Pay System - crap's Horrible
« Reply #229 on: April 03, 2019, 01:05:01 »
I was told today, in writing, that I will be receiving my missing acting superintendent's pay from almost three years on May 1st.  So, if I disappear from Army.ca in May it's because the fix failed and the hydro and internet ain't getting paid no more.

Scre#ed around on May Day. Marx would recommend a revolution....
"The most important qualification of a soldier is fortitude under fatigue and privation. Courage is only second; hardship, poverty and want are the best school for a soldier." Napoleon

Offline Haggis

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Re: Phoenix Pay System - crap's Horrible
« Reply #230 on: April 03, 2019, 09:28:45 »
Wait...you haven't been paid in 3 years?  Am I reading that right?!

Nope, I'm not that unlucky.  Three years ago I was an acting superintendent for a couple of months.  I was paid my regular rate but never received my acting pay.  This transaction is for my acting regular hours only.   It may be months yet before I see the OT claimed during that period as well.

But did they say May 1st of which year?

#Loopholes

The e-mail did say 2019. it also said I can "expect to see" the hoped for transaction.  No guarantees, apparently.
Train like your life depends on it.  Some day, it may.

Offline Loachman

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Re: Phoenix Pay System - crap's Horrible
« Reply #231 on: April 15, 2019, 19:19:01 »
https://www.cbc.ca/news/canada/ottawa/phoenix-overpay-numbers-workers-1.5091809

3 in 4 public servants overpaid by Phoenix

More than 223K federal workers have received too much pay, latest numbers show

CBC News ยท Posted: Apr 10, 2019 11:46 AM ET

Nearly three-quarters of federal public servants have received too much money on at least one paycheque issued by the Phoenix pay system.

As of January, of the approximately 300,000 workers paid through Phoenix, 223,173, or about 74.4 per cent, had been overpaid at least once between April 2016 and January 2019, according to Gatineau MP Steven MacKinnon, the parliamentary secretary to the minister of Public Services and Procurement.

<snip>

"The crisis is bigger than we thought," said Greg McGillis, executive vice-president of the National Capital Region for the Public Service Alliance of Canada.

<snip>

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #232 on: April 15, 2019, 19:32:07 »
How many underpayments were there in the same time?  What was the value of the overpayments vs the underpayments?

I know in my case, the value of the half dozen or so overpayments is dwarfed by the over two dozen underpayments in that timeframe... to say nothing of the other amounts still owed to me.
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Offline Loachman

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Re: Phoenix Pay System - crap's Horrible
« Reply #233 on: April 15, 2019, 21:24:05 »
I have no more of an idea regarding that than I have of the accuracy of my own pay, which, as a Casual, is simpler (I think) and should, therefore, perhaps be a little more accurate.

We'll all know in another ten or twenty years.

Offline Colin P

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Re: Phoenix Pay System - crap's Horrible
« Reply #234 on: April 15, 2019, 22:48:24 »
I don't know anyone who got an overpayment, I do know lots who have been underpaid or not paid.

Offline Loachman

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Re: Phoenix Pay System - crap's Horrible
« Reply #235 on: April 15, 2019, 23:34:57 »
For some reason, the article focussed more on the "nearly three-quarters of federal public servants (who) have received too much money on at least one paycheque issued by the Phoenix pay system" than those unfortunates who have been underpaid.

It does say later on that "there had been $246 million in overpayments and $369 million in underpayments by Phoenix as of March 31, 2018", or half as much again underpaid than overpaid.

An awful mess, either way, let alone both ways.

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #236 on: April 15, 2019, 23:53:37 »
So, just looked at the latest dashboard.  The backlog (20 March 2019) is down to 248,000!  #KermitTheFrog Yaaaaaaayyyyyyy!  (https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/centre-presse-media-centre/tableau-dashboard/tableau-03-2019-dashboard-eng.html)

Let's see how we're doing... ok, the earliest archived report is from 28 June 2017 when there were... 246,000 in the backlog. (https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/centre-presse-media-centre/tableau-dashboard/tableau-06-2017-dashboard-eng.html)


So, after the last twenty one months of work, the backlog has grown by 2,000 cases.



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Offline daftandbarmy

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Re: Phoenix Pay System - crap's Horrible
« Reply #237 on: April 16, 2019, 01:00:09 »
So, just looked at the latest dashboard.  The backlog (20 March 2019) is down to 248,000!  #KermitTheFrog Yaaaaaaayyyyyyy!  (https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/centre-presse-media-centre/tableau-dashboard/tableau-03-2019-dashboard-eng.html)

Let's see how we're doing... ok, the earliest archived report is from 28 June 2017 when there were... 246,000 in the backlog. (https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/centre-presse-media-centre/tableau-dashboard/tableau-06-2017-dashboard-eng.html)


So, after the last twenty one months of work, the backlog has grown by 2,000 cases.

But the growth rate has slowed, right? #glasshalffull :)
"The most important qualification of a soldier is fortitude under fatigue and privation. Courage is only second; hardship, poverty and want are the best school for a soldier." Napoleon

Offline Eaglelord17

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Re: Phoenix Pay System - crap's Horrible
« Reply #238 on: April 16, 2019, 06:16:58 »
To me it looks like they should just cut the program. Figure out how much everyone makes, and pay them in cheque with a nice printed paystub explaining it as clearly there system isn't working.

Since everyone would then be paid correctly at the moment, you then go audit everyones pay, one by one, and either pay out what is owed to them or regain what was over paid. Then after that point, fix the program if they want, or get another one. The fact this is still growing is absolutely disgusting and is honestly a national embarrassment. How can you expect our government to run the country effectively if they can't even properly pay there employees?

I don't understand what can be so hard about this as realistically a payment system should be relatively basic and its not like there isn't dozens of reliable options out there to pick from.

Offline NavyShooter

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Re: Phoenix Pay System - crap's Horrible
« Reply #239 on: April 16, 2019, 07:29:24 »
I started 4 weeks ago with the PS - 21 Mar. 

This week is my first 'pay' week - since apparently they withhold the first 2 weeks of pay. 

I logged in yesterday morning, I have a 'paycheque' visible in Phoenix - I'm actually able to login, which puts me ahead of my co-worker who started on the same day as I did.  In looking at the paycheque, and comparing with others, I'm only missing the healthcare plan, and the dental plan, which apparently will start at some point in the first 3 months...so it looks like (fingers crossed) I might actually get paid tomorrow...because the direct deposit information looked accurate as well.

That said, there are 3 other people in my section who's pay is messed up - one guy for almost 3 years.  Another guy who was actually getting paper paycheques for almost 2 years...I'm feeling a bit bad if my pay is working correctly, and theirs isn't.  It's kind of a good/bad feeling - I really want my pay to be right, but I feel bad that my co-works pay is wrong.

NS
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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #240 on: April 16, 2019, 09:11:18 »
You're paid two weeks in arrears, so your payment dated 17 April covers the period of 21 March - 03 April.  In theory, this means that changes can be actioned in advance of payment and not in arrears.

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Offline Colin P

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Re: Phoenix Pay System - crap's Horrible
« Reply #241 on: April 16, 2019, 14:48:19 »
That bit is normal, just track your paycheques and if you both working at the same level, they can use your values to confirm what they aren't getting.

Offline NavyShooter

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Re: Phoenix Pay System - crap's Horrible
« Reply #242 on: April 17, 2019, 08:06:55 »
And.....I got a payroll deposit for the expected amount this morning.

I'm actually quite surprised.

But pleased.

That said, no pension cheque yet, so I'm not a double-dipping civvie yet, just a single-dipper.  ;-)
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Offline daftandbarmy

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Re: Phoenix Pay System - crap's Horrible
« Reply #243 on: April 17, 2019, 11:59:43 »
And.....I got a payroll deposit for the expected amount this morning.

I'm actually quite surprised.

But pleased.

That said, no pension cheque yet, so I'm not a double-dipping civvie yet, just a single-dipper.  ;-)

Don't get used to it... :)
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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #244 on: April 17, 2019, 12:48:35 »
As long as you never work overtime, never take an acting assignment, never get promoted, and never get a pay incentive increase you're probably golden.

It's change of any sort, especially changes entered late, that derail the Phoenix.



Quote
By the time I get to Phoenix, she'll be rising
She'll find the note I left hanging on her door
She'll laugh when she reads the part that says
I'm leaving 'cause I've left that girl so many time before
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Offline Haggis

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Re: Phoenix Pay System - crap's Horrible
« Reply #245 on: April 17, 2019, 13:18:03 »
As long as you never work overtime, never take an acting assignment, never get promoted, and never get a pay incentive increase you're probably golden.

I got paid today!  A number of my co-workers didn't.

Since my acting pay (from 2016) is forecast for 01 May 2019 I may not be as upbeat on 02 May.
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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #246 on: April 17, 2019, 13:32:16 »
I once received acting pay a year later.  They very nicely withheld pension contributions for both the prior year and the current year.

I have yet to get that resolved... but it's only been two years...
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Re: Phoenix Pay System - crap's Horrible
« Reply #247 on: April 18, 2019, 11:09:23 »
....and today, I am officially a double-dipping civvie.

I got my pension dropped into my account this morning.  I'm kind of shocked actually!

Insert disclaimer statement here....

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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #248 on: April 23, 2019, 15:09:55 »
There's new online courses built by PSPC on How To Avoid Overpayments.

Interestingly enough, according to the course there's now a dedicated team to support pay centre workers with pay problems...
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Re: Phoenix Pay System - crap's Horrible
« Reply #249 on: April 28, 2019, 10:54:48 »
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