Author Topic: Ever Increasing Wait time  (Read 9098 times)

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Offline thunderbolt

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Re: Ever Increasing Wait time
« Reply #25 on: February 22, 2017, 13:48:51 »
My first claim for tinnitus was settled in about 8 weeks in 2012 and a review in 2015 took only 4 weeks. My current claim in the system is going on 27 weeks and just went to step 3, so I'm curious to see how it actually takes...

Offline QV

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Re: Ever Increasing Wait time
« Reply #26 on: February 22, 2017, 13:54:20 »
I wonder if they are waiting for after April to pay at the new rate rather than have to back and calculate all those files again if they paid them before the new rate aaplies. 

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #27 on: March 08, 2017, 16:05:16 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.

Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #28 on: March 15, 2017, 11:28:06 »
I noticed that too.

I did however here back from a ministerial aid WRT the department's performance. He mentioned that turnaround times may increase after PSAC's new collective agreement is in place. Nobody want's to put anything on that topic in writing though.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #29 on: March 15, 2017, 12:37:01 »
Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.

It was pretty simple. Hard to give them bad marks for that one.

Of course, when Gerald Butts is crafting Hehr's canned answer, he'll likely use it as an opportunity to crow:

 "In the service delivery area Mr Speaker, all polls and questionnaires sent to Veterans, to date, have been responded to by large numbers of Veterans and we are happy to report that approx 87% of the respondents said they were satisfied with our service delivery. Mr Speaker, the clients have spoken and are fine with the status quo. Thank you."
At the core of liberalism is the spoiled child – miserable, as all spoiled children are, unsatisfied, demanding, ill-disciplined, despotic and useless. Liberalism is a philosophy of sniveling brats.
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #30 on: March 16, 2017, 10:04:37 »
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #31 on: March 16, 2017, 10:54:24 »
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....

I don't think they know what the heck they're talking about. Mine was a re-eval and entered stage 3 on 1 Dec. I got my decision letter last week.

Like others have noted here; there is a noticeable discrepancy in everything they say. They don't understand we don't really care what the answer is so long as it's the right one.... don't guess or lie.
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #32 on: March 16, 2017, 11:23:38 »
Mine's an initial and it entered stage 3 around August...Maybe it's taking longer because it's tinnitus but it's weird. I had another claim that was in in February and it was done in October.

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #33 on: March 16, 2017, 19:54:49 »
Mine just got suspended after 6 months but I can't directly blame them. Apparently a 12 year old injury, but for which I've seen the doc numerous times over the years, needs to be confirmed because it isn't reflected in my file.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #34 on: March 17, 2017, 03:10:57 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #35 on: March 17, 2017, 13:07:39 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.

How do you, or they, decide legitimate applications opposed to spurious ones? When does an individual decide that they've finally had enough pain, lack of mobility or other physical and mental ailments? When does one decide to submit an application? When they just have a limp or when they can no longer walk?

There are ,'supposed' experts at VAC. There are a myriad of medical professionals who need to put their comments on VAC forms. If a person feels they have a legitimate claim, why shouldn't they apply for it.

Since when did you and your two VAC buddies get trained in the cut off between a real claim and suck it up, buttercup.

Do you understand the concept of a service organization? Their job is to serve, not second guess. If they are senior enough to be making those decisions, that's what they are being paid for and they should stop with the excuses.

There is also a higher than average amount of claims because we just spent 10+ years at war. Combat has a way of providing lots of little problems that a body wouldn't normally have to withstand.

I think, people should concern themselves with their actual jobs and quit trying to slough off their inadequacies on things that are none of their concern.

Otherwise, all you've done is provide grist to the mill. You've presented a problem and failed to provide a solution. Whining, criticism, whatever you want to call it, is all it is. Useless bitching to cover inadequacies.

That's MY opinion and if you're offended, tough crap.

You should always end with something like this, if you intend to convey that feeling of no GAFF. People will read to the end. Putting it first, as your priority and as you did, tells people to quit reading passed that point because you don't respect their opinion.  ;)

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Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #36 on: March 17, 2017, 14:36:15 »
Quote
There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.

To add to recceguy's non endorsement, if your two friends at VAC have that attitude then it confirms what many feel about VAC. Prejudging that a Vet wants something for nothing.

Possibly some at VAC are just disgruntled that a Vet is getting "free " money for starters.
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #37 on: March 17, 2017, 20:18:43 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.
I'm probably one of those guys your friend thinks is trying to get more eyes for nothing. Apparently, I don't have a diagnosis on file but I can't lift my shoulder past 90 degrees and it keeps me up at night because of the pain. I feel better knowing that VAC employees know a BS claim like mine when they see it.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #38 on: March 17, 2017, 22:52:37 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.

Offline Teager

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Re: Ever Increasing Wait time
« Reply #39 on: March 17, 2017, 23:05:20 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.

I think what people are saying is the great lengths at which one must prove there injury/illness to VAC along with the Doctor reports, specialists, CF98, seeing VACs doctor the list just goes on and on. To get through all that and fool all those people would be impressive. If your going to commit fraud with a bogus claim best of luck since a ton with legitimate well documented claims have a hard enough time without having to go to the VRAB.
« Last Edit: March 17, 2017, 23:12:07 by Teager »

Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #40 on: March 17, 2017, 23:13:34 »
I am at 126%, do not condescend to me. I know EXACTLY how the system works.

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #41 on: March 18, 2017, 00:02:14 »
Post your proof or shutup. You're neither a doctor, malpractice attorney, statistician or clairvoyant. You and your friends are not adjudicators. You have an opinion based on ignorance, and perhaps some envy. Either way, you're not qualified to be judging anyone. Most of all, Veterans. Not those that the government lied to, cheated, misdiagnosed and killed. Those Veterans that may be damaged because the government used them as guinea pigs in nuclear blast trials or defoliant testing in Gagetown or Larium testing on deployed troops.

Yeah, but you and your fuckwit buddies can diagnose from an application form.

Here's a scenario. A group of Sappers are tasked with getting a bridge up. They're short time and manpower. Being Sappers, they're done and moving ahead of time. Two months later a thumperhead comes to you, cause you're the boss, and tells you he hurt his shoulder building that bridge. Didn't say anything about it because he thought it'd go away. Do you initiate a CF98? Or do you look him right in the eye and tell him to get back to work because, in your opinion, he's lying.

Promise me you'll stop your nonsence and I'll delete your embarrassing drivel.

« Last Edit: March 18, 2017, 01:02:56 by recceguy »
At the core of liberalism is the spoiled child – miserable, as all spoiled children are, unsatisfied, demanding, ill-disciplined, despotic and useless. Liberalism is a philosophy of sniveling brats.
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #42 on: March 18, 2017, 00:02:37 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.
You're right, there are some fraudulent claims but any organization worth it's salt would factor that into the equation. I seriously doubt there is a "blizzard of BS applications" now, on a percentage basis, compared to any other times.

The biggest complaint is that VAC set a target of 80% in 16 weeks. According to the veterans ombudsman they are sitting around 50%. They have failed to meet the target they set. If they said 20 weeks and met that target most of the time, most of us would be happy. But instead they don't meet targets and then people like your friends blame it on the very people they are supposed to help. "It's all those scamming vets trying to get some extra cash, their the reason we are slow". No, the reason they are slow is because you don't have enough staff, they have a needlessly complex system and duplicate work. I don't care that my current claim is at 26 weeks as much as I care that it 10 weeks later than its supposed to be and I only got contacted with an issue long after a decision was supposed to have reached. I'm one of the lucky ones. I do that need my benefits right away. I don't have complex medical needs and I am still serving so I can get what I need at the MIR. Not everyone is as lucky as I am.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #43 on: March 18, 2017, 01:33:04 »
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.

Offline Teager

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Re: Ever Increasing Wait time
« Reply #44 on: March 18, 2017, 09:44:00 »
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.

I think some here have a pretty good idea of what there talking about. You have no proof of your claims other than what two guys say. Since a lot of VAC employees never seem to have correct information including the "high up" VAC employees that told you about the lump sum calculation which was wrong. Coming on a forum and saying I know a guy or two that say majority of claims are BS is not reliable information.

Offline Eye In The Sky

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Re: Ever Increasing Wait time
« Reply #45 on: March 18, 2017, 14:32:39 »
I am at 126%, do not condescend to me. I know EXACTLY how the system works.

I am only at 10% and still serving...does that mean I and others who are also 'disabled by reasons of our service' are a *lower rank* and don't have our own experiences with and opinions about VAC?  I'll likely end up with other claims down the road...I spent 750hrs sitting between 4 turboprop engines last year.

I have an immediate family member who is sufficiently senior at VAC, she has never said anything to me about this blizzard of BS applications.  I will also note that a majority of VAC employees likely have not served in the military before;  are these the ones who are judging legitimate from BS applications?  WTF would they know about the conditions of service that cause physical/mental injury?

I'll agree, no doubt there are people who are trying to game the system to their advantage.  But, at the same time, the system has also turned away, or failed, vets with real injuries.  I consider the latter to be the more serious issue.
« Last Edit: March 18, 2017, 14:49:44 by Eye In The Sky »
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Offline Armygirl84

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Re: Ever Increasing Wait time
« Reply #46 on: March 29, 2017, 11:03:35 »
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #47 on: March 29, 2017, 11:22:33 »
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...

Funny. The same thing happened to me. I wonder if this is the new MO to buy more time. After 12 years and numerous doctor and physio visits, MIRs etc. I still had prove I had an injury.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #48 on: March 29, 2017, 13:52:50 »
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #49 on: March 29, 2017, 18:12:41 »
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
Well said. The most recent I jury that I am claiming is 4 years old. I have definitely added to the case load but only because I was under the mistaken idea that I should do everything humanly possible to fix myself before I admit defeat and make a claim.

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